Policies

We offer services for children age 11 and above with parent consent. The parent or guardian must be present for the child’s service. No unattended children under the age of 11 are allowed in service areas or lobby. Please make arrangements for child care during your service to prevent having to reschedule. Thank you for your understanding.

A 24 hour notice is required for cancellations. Cancellations giving less than 24 hours notice will be charged 50% of total service price. Clients who fail to cancel within 12 hours will be charged for the entire cost of scheduled services. All service times are approximate and may vary per individual.

When making an appointment please have your credit card or gift card available; we will need the number to hold your reservation for all services. This is a standard policy created as a courtesy to our clients and spa staff. 

Please arrive 15 minutes early. This will allow time to change into a robe if necessary, complete paperwork, relax and enjoy a beverage. Late arrivals will still finish at the scheduled time, while the normal treatment fee remains unchanged.

Gift cards must be present at time of service and cannot be traced if lost.  Gift cards are transferable to any party, but are non-refundable.